You are advised to read the following terms and conditions that apply to the use of this website – https://shopsensesupplies.com
From time to time, we may edit or change this policy, without liability, by updating this page. Please make sure that you check the page to ensure you are happy with any changes. Our terms and conditions apply to all site users.
If you do not wish to accept the terms and conditions, you should not continue using this website.
Products & Ordering
You must make sure that you read the item descriptions thoroughly before ordering to ensure that you are happy with the product, before making a purchase.
We do not accept responsibility for variances in the colour and style of products / packaging as they can vary and we do update products from time to time.
We reserve the right to update and change the item descriptions – at any time.
Please familiarise yourself with the details every time you place an order with us.
We cannot be held responsible if you decide against this and later find that you are unhappy with the description / feature as this is stated beforehand.
When placing an order with us, you go through (and complete) an online checkout process. As part of our process, you have the opportunity to check your order, correct any errors and add any items that you may have missed before proceeding to payment.
Please be aware that it is the customer responsibility to check orders before proceeding to payment.
We will send you a confirmation to the email address which you have provided on your order, listing all the products which you have ordered.
Once your order has been placed with us, we are unable to add, edit or change items on your order so please make sure you have included everything before checking out. Anything which you have missed or forgotten will need to placed on another order.
We may refuse to an accept an order if:
- Authorisation of payment cannot be obtained.
- If there is an error in the pricing or product description.
- Where goods are not available.
- If there have been problems with your orders in the past.
- If aggressive / rude / abusive language is being used towards us. We DO NOT tolerate this as we will always try and help our customers in the best way, with respect and happiness.
Dispatch & Delivery
Dispatch of orders normally happens within 3-5 working days. This is according to our current schedule.
Over busy periods such as public holidays, Christmas, Easter, Bank Holidays and more – please do allow us additional time.
If there is an additional delay, we will contact and notify you via email to the email address which you have provided on your order.
Once your order has been placed with us, we are unable to add or change items so please make sure you have included everything before checking out. Anything which you have missed or forgotten will need to placed on another order. A separate order.
We request that parcels are opened and checked immediately after delivery and any problems to be reported to us as quickly as possible (including photographic proof) so that we can resolve things in a timely manner.
Orders are sent to the shipping address which customers provide. Please ensure addresses are correct as we are not liable for orders that may return to us due to the wrong/insufficient information being provided.
If an order returns to us due to the wrong / insufficient information being provided, there will be an additional charge for re-sending the order.
If an order returns to us due to the customer not re-scheduling or collecting their order / delivery from the delivery depot, there will be an additional charge for re-sending the order.
Our delivery couriers will attempt delivery and leave a calling card for you to re-schedule. Parcels are then held at the local delivery depot for a certain amount of time, before being returned to us.
Please take a look at our delivery page for more information.
It is your responsibility to ensure that your details are correct and we recommend updating your account / address / shipping information.
Prior to payment, you do have the opportunity to go through your order and edit the shipping information, if needed.
Note – Orders that do return to us will incur an additional fee for re-shipping.
Product Pricing
Our prices are constantly reviewed and whilst we will always try to keep prices to a minimum, we reserve the right to change the pricing at any time.
Product Packaging & Branding
All our products are provided in packaging which has been specifically selected for our products, representing our brand.
We do NOT allow our products to be removed from their packaging to be re-sold in different / alternative packaging.
If you are looking to add your own branding / logo, we can offer white label items. Please get in touch for more information.
Please Note – If you do see someone selling our products by concealing our branding, please do get in touch so that we can deal with this.
Cancellations, Refunds / Returns (If applicable)
We value your custom and we are more than happy to resolve any issues – please contact us on the following email info@shopsensesupplies.com
We hope that you understand, as a small business, we have to verify claims etc to protect ourselves – but we are equally more than happy to help and resolve all genuine cases.
If you wish to cancel an order (before it has been dispatched), please notify us in writing by emailing us on info@shopsensesupplies.com – stating your order number.
Once an order has been dispatched, we are unable to cancel an order.
We do not accept exchanges, refunds or returns for the following:
- Products which have been partially used.
- Products you don’t like the scent of. The scent is subjective and the fragrance descriptions are available on each product.
We do not sell items on a return basis – the customer has no right to reject or return the goods without prior consent.
Refunds (if applicable)
Items should be in their original condition (new / sealed / boxed) and properly packaged.
We will inspect all items and we will notify you of the approval or rejection of your refund. If you are approved, the refund will be process and a credit will automatically be applied to your original method of payment with a certain amount of days.
All of our items are packaged with care and wrapped securely for transit. We also expect the same if items are returned to us. If items being returned are not packaged correctly and damage or break in transit, no refund will be provided.
Faulty or Damaged Items
Items are packaged as securely as possible for transit, in the unlikely event that you find an item to be faulty or damaged, please notify us in writing immediately.
Email: info@shopsensesupplies.com – within 24 hours of receiving your order.
We will always ask you to send us a photo of the faulty or damaged item/s for our records which means that we can usually deal with the problem as efficiently as possible.
We will either offer to refund or replace the items in question and the decision will be made on a case by case basis.
We reserve the right for the faulty or damaged items to be returned to us for inspection. Once the item/s is received and inspected, we will send you an email to notify you on the approval or rejection of your refund.
In all circumstances, the items must be retained in it’s original, unused and unopened packaging until you have heard from ourselves, therefore, you must not:
- Use any of the item/s before we confirm that we are happy to offer a full / partial refund or replacement.
- Discard any of the item/s before we confirm a full/partial refund or replacement.
Please Note: Dent/Crush or imperfections are not considered as faulty or damaged.
Items sent back to us need to be packaged properly and with care. If items are not sent in suitable packaging (resulting in damage) we will not offer a refund.
Return Shipping
The buyer is responsible for return shipping costs (proof of postage is required).
If the item is not in it’s original condition or properly packaged, the buyer is responsible for any loss in value.
We hope that you understand, as a small business, we have to verify claims etc to protect ourselves – but we are equally more than happy to help and resolve all genuine cases.